• Kelsey-Seybold Medical Group
  • $33,570.00 -50,280.00/year*
  • Pasadena, TX
  • Customer Service/Call Center
  • Full-Time
  • 919 Armor Ave

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Overview

Ambulatory Service Representative II

Location: Pasadena
Job Type: Full Time
Department: Administration

COMPANY PROFILE

Kelsey-Seybold Clinic. Changing the Way Health Cares.

Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind - combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston's largest community-based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.??

JOB SUMMARY

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS

(A = basics; B = preferred)

Education

A.

High School diploma or G.E.D.

B.

Associate or Bachelors Degree in related field

Experience

A.

1+ years of direct face to face customer service experience.

1+ years of cash handling or collections experience.

6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.

or

1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or ContactCenter experience.

B.

2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing

2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.

1+ years of cash handling or collections experience in a medical office setting.

2+ years of direct face to face customer service experience.

Licenses

A.

N/A

B.

Special Skills

A.

Experience with computers and Windows-based software. Excellent verbal and written communication skills.

Basic Math ability. Knowledge of customer service principles and practices.

Excellent professional and personal presentation style.

B.

Ability to use Microsoft software applications including Word and Excel.

10 key touch.

Knowledge of electronic medical record systems.

Other

A.

Ability to speak, write and understand English

B.

Bilingual- English/Spanish

WORKING ENVIRONMENT

Front Desk


Associated topics: agente de servicio al cliente, call center, coordinator, customer care associate, customer service representative, customer service specialist, internship, phone, service representative, tsr

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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